Shipping Policy

Effective Date: August 10, 2026
Last Updated: August 10, 2026

At Ivika Creations, we are committed to providing safe and reliable delivery of our handmade products across India.

We primarily use Tirupati Courier for order deliveries. For remote locations, rural areas, or locations where Tirupati Courier does not provide suitable delivery service, we may use India Post or another suitable delivery service.

1. Shipping Coverage

We currently ship orders within India 🇮🇳.
International shipping is not available at this time.
Delivery availability depends on the serviceability of the customer's delivery address.

2. Order Processing Time

Orders are generally processed within 1–2 working days after order confirmation and successful payment verification.
As our products are handmade, slight delays may occur during peak seasons, festivals, or periods of high order volume.
Orders are dispatched after the processing and payment verification process is completed.

3. Delivery Partners

We primarily use Tirupati Courier for delivering orders.

For locations where Tirupati Courier does not provide delivery service or where delivery is not suitable, we may use India Post or another appropriate delivery service.

The delivery partner may be selected based on:

Delivery location
Serviceability
Availability
Shipping route
Package requirements
Operational conditions

The customer may not always be able to select the courier partner for a particular order.

4. Delivery Time

Our standard estimated delivery timelines after dispatch are:

Within Gujarat: Generally 2–3 working days.
Outside Gujarat: Generally 4–5 working days.

These timelines are estimates and may vary depending on the destination and delivery partner.

Remote and Limited-Service Areas

For remote locations, rural areas, difficult-to-reach locations, or areas with limited courier service, delivery may take additional time.

In such cases, we may use India Post to complete the delivery.

Delivery to these locations may take longer than the standard:

2–3 working days within Gujarat, or
4–5 working days outside Gujarat.

Customers are requested to allow additional time for delivery in remote or limited-service areas.

Any specific delivery timeline mentioned on an individual product page will be considered the applicable estimated delivery timeline for that product.

5. Shipping Charges

Applicable shipping charges, if any, will be displayed or communicated before order confirmation.
We do not add hidden shipping charges.

6. Delivery Address

All orders will be delivered to the shipping address provided by the customer at the time of placing the order.

Customers are responsible for providing accurate and complete:

Full name
Complete delivery address
House/Flat/Building details
Area/Locality
City/Town/Village
State
Pincode
Mobile number

Ivika Creations will not be responsible for delivery delays, failed deliveries, or returned shipments caused by incorrect, incomplete, or inaccurate information provided by the customer.

7. Order Modifications

If you need to make any changes to your order, including your delivery address or contact details, please contact us within 2 hours of placing the order.

You can contact us through:

📧 Email: info@ivikacreations.com
📱 WhatsApp: +91 94095 45114

We will try to accommodate modification requests wherever possible.

Once an order has been processed or dispatched, changes to the order or delivery address may not be possible.

8. Delivery Delays

Delivery may occasionally be delayed due to circumstances beyond our control, including:

Weather conditions
Courier partner delays
Tirupati Courier operational issues
India Post delays
Remote or rural delivery locations
Limited delivery services in certain areas
Incorrect or incomplete address
Public holidays
Festivals or peak seasons
High order volumes
Transportation issues
Natural disasters
Other unforeseen circumstances

If your order is delayed, we will assist you with available shipment tracking information where applicable.

9. Shipment Tracking

Where tracking information is available, we may provide shipment or tracking details to the customer.

If you require assistance with tracking your order, please contact us:

📧 info@ivikacreations.com
📱 +91 94095 45114

10. Failed Delivery / Incorrect Address

If an order is returned to Ivika Creations due to:

Incorrect address
Incomplete address
Incorrect pincode
Incorrect or unreachable contact number
Customer being unavailable to receive the shipment
Customer refusing delivery
Failure to collect the shipment where applicable

additional re-shipping charges may apply if the customer requests the order to be shipped again.

The customer will be responsible for any applicable re-shipping charges.

No refund will be provided for orders returned due to an incorrect or incomplete address, customer unavailability, refusal of delivery, or other customer-related delivery issues.

If the customer requests re-shipment, the applicable re-shipping charges must be paid before the order is dispatched again.

11. Damaged or Defective Products

We take reasonable care when packing and dispatching our handmade products.

If you receive a product that is damaged, broken, defective, or has a significant issue, please contact us as soon as possible.

Examples may include:

Broken jewellery components
Damaged product
Missing components
Thread-related issues
Significant damage caused during transportation

Unboxing Video Requirement

For any damage or product-related complaint, customers are required to record a continuous unboxing video while opening the package.

The video should clearly show:

The unopened package.
The shipping label.
The condition of the package before opening.
The opening of the package.
The product and any damage found after opening.

Please share the unboxing video and relevant photographs with us within 24 hours of delivery.

After receiving the required information, Ivika Creations will review and verify the issue.

If the issue is verified as eligible, we may arrange a replacement in accordance with our Return & Refund Policy.

Replacement eligibility is subject to verification by Ivika Creations.

12. Handmade Product Notice

Our products are handmade and may have minor variations in:

Colour
Size
Shape
Thread placement
Bead placement
Design details
Finishing

Such minor variations are a natural characteristic of handmade products and will not necessarily be considered defects.

13. Delivery Acceptance

Customers are requested to check the condition of the package at the time of delivery, where possible.

If the package appears significantly damaged or tampered with, customers are encouraged to document the condition of the package and contact Ivika Creations as soon as possible.

For product damage claims, the unboxing video requirement mentioned in this policy will apply.

14. Contact Us

For any shipping or delivery-related questions, please contact us:

Ivika Creations
📧 Email: info@ivikacreations.com
📱 WhatsApp: +91 94095 45114
📍 Ahmedabad, Gujarat, India

15. Policy Updates

Ivika Creations may update or modify this Shipping Policy from time to time to reflect changes in our shipping practices, delivery partners, delivery services, or business operations.

Any updated version will be published on this page with a revised Effective Date or Last Updated date.

We recommend reviewing this page periodically for the latest information.