Privacy Policy

Effective Date: August 10, 2026
Last Updated: August 10, 2026

At Ivika Creations (“we”, “us”, or “our”), we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or use our websites:

Both websites are collectively referred to as the “Websites” in this Privacy Policy.

By accessing, browsing, creating an account, placing an order, or otherwise using our Websites, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you interact with our Websites, we may collect the following information:

Personal Information

We may collect:

Full name
Email address
Mobile or phone number
Billing address
Shipping or delivery address
City, state, and pincode
Information provided when contacting us
Information provided when creating an account
Information provided when placing or managing an order

Order Information

When you place an order through shop.ivikacreations.com, we may collect information related to your purchase, including:

Products ordered
Order quantity
Order value
Order number
Shipping and delivery information
Order status
Return, cancellation, or refund-related information
Communication related to your order

Payment Information

Our website currently supports manual UPI payments for orders.

We do not use a third-party online payment gateway on our website to process these manual UPI payments.

We do not store sensitive banking credentials such as:

UPI PIN
ATM PIN
Debit card PIN
Credit card PIN
Internet banking password
OTPs
Bank account passwords

To verify a manual UPI payment, we may collect limited transaction-related information such as:

UPI transaction/reference ID
Transaction date and time
Amount paid
Name associated with the payment, where applicable
Payment confirmation or screenshot, if requested

We use this information only for purposes such as verifying your payment, processing your order, maintaining business records, customer support, fraud prevention, and complying with applicable legal requirements.

When you make a UPI payment, the actual transaction is processed through your bank, UPI application, or financial institution. Their processing of your information is governed by their respective terms and privacy policies.

Ivika Creations will never ask you to provide your UPI PIN, OTP, ATM PIN, card PIN, internet banking password, or other confidential banking credentials.

2. How We Use Your Information

We may use the information we collect to:

Process and manage your orders.
Verify manual UPI payments.
Arrange product shipping and delivery.
Communicate with you regarding your orders.
Respond to your questions, requests, and inquiries.
Provide customer support.
Process cancellations, returns, exchanges, or refunds where applicable.
Maintain business, accounting, and transaction records.
Improve our products, services, Websites, and customer experience.
Detect and prevent fraudulent, unauthorized, or potentially harmful activities.
Maintain the security and functionality of our Websites.
Send important service-related communications.
Send promotional messages, offers, or updates where you have provided the required consent or where otherwise permitted by applicable law.
Comply with applicable laws, regulations, legal processes, or government requirements.

3. Cookies

Our Websites may use cookies and similar technologies to improve your browsing and shopping experience.

Cookies may help us:

Remember certain preferences.
Maintain website functionality.
Understand website traffic and usage.
Analyze how visitors interact with our Websites.
Improve website performance.
Provide a more convenient shopping experience.

You can manage or disable cookies through your browser settings.

However, disabling certain cookies may affect the functionality of some features of our Websites, including account, cart, checkout, or other shopping-related functionality.

4. Information Sharing

We do not sell, rent, or trade your personal information to third parties.

We may share limited information when necessary to operate our business and provide services to you.

This may include sharing relevant information with:

Shipping and delivery partners.
Website hosting providers.
Website technology and infrastructure providers.
Customer support or communication service providers.
Security or fraud-prevention service providers.
Professional advisers where reasonably necessary.
Government authorities or law-enforcement agencies where legally required.

We only seek to share information that is reasonably necessary for the relevant purpose.

Payment Information

Because shop.ivikacreations.com currently uses manual UPI payments, we do not use a third-party online payment gateway on our website for processing these payments.

However, when you make a UPI payment, your bank, UPI application, or financial institution will process the transaction according to its own terms and privacy policy.

We are not responsible for the privacy practices or security measures of your bank, UPI application, or other external financial service provider.

5. Shipping and Delivery Information

To fulfill your order, we may provide necessary information such as your name, phone number, and delivery address to the relevant shipping or delivery service provider.

This information is used solely for purposes such as:

Shipping your order.
Delivering your order.
Providing delivery updates.
Resolving delivery-related issues.

Shipping and delivery providers may process your information according to their own terms and privacy policies.

6. Third-Party Websites and Services

Our Websites may contain links to third-party websites, social media platforms, services, or other external resources.

If you click on a third-party link and leave our Websites, the third party may collect information from you according to its own privacy policy.

We do not control and are not responsible for the privacy practices, security, content, or policies of third-party websites or services.

We recommend reviewing the privacy policy of any third-party website or service before providing personal information.

7. Data Protection and Security

We take reasonable and appropriate measures to protect your personal information against:

Unauthorized access.
Unauthorized disclosure.
Loss or misuse.
Alteration.
Destruction.
Fraudulent or unauthorized activity.

We use appropriate technical and organizational measures to protect information collected through our Websites.

However, no website, online service, electronic transmission, or method of storing information can be guaranteed to be completely secure.

Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security of information transmitted or stored electronically.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Information may be retained for purposes including:

Processing and fulfilling orders.
Customer service.
Accounting and financial records.
Payment verification.
Returns, refunds, or dispute resolution.
Fraud prevention.
Legal and regulatory compliance.
Maintaining business records.

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal and business requirements.

9. Your Rights and Control Over Your Information

Subject to applicable law, you may have the right to:

Request access to personal information we hold about you.
Request correction or updating of inaccurate information.
Request deletion of certain personal information where applicable.
Opt out of promotional or marketing communications.
Withdraw consent for certain processing activities where applicable.
Ask questions about how your information is being used.

If you wish to exercise any of these rights, please contact us using the contact details provided below.

We may need to verify your identity before processing certain requests to protect your information from unauthorized access.

10. Marketing and Promotional Communications

If you have provided the required consent, we may send you promotional communications about:

New products.
Special offers.
Discounts.
Seasonal collections.
Ivika Creations updates.
Other products or services that may be relevant to you.

You may opt out of promotional communications at any time.

You can request to stop receiving promotional communications by contacting us directly or by using the unsubscribe option where available.

Please note that even if you opt out of promotional communications, we may still send necessary service-related communications regarding your orders, account, transactions, or other activities.

11. Children's Privacy

Our Websites are not intended to knowingly collect personal information from children without appropriate consent from a parent or legal guardian.

If you believe that a child has provided personal information to us without appropriate consent, please contact us.

Upon receiving a valid request, we will take reasonable steps to review and, where appropriate, delete such information.

12. User Accounts

If you create an account on our Websites, you are responsible for maintaining the confidentiality of your account credentials and for activities conducted through your account.

You should not share your password or other account credentials with anyone.

If you believe that your account has been accessed without authorization, please contact us as soon as possible.

13. Fraud and Website Security

We may use collected information to identify, investigate, prevent, or take action against:

Fraudulent transactions.
Unauthorized account access.
Abuse of our Websites.
Attempts to interfere with website functionality.
Activities that may violate our Terms and Conditions.
Other unlawful or unauthorized activities.

We may disclose relevant information where reasonably necessary to protect our business, customers, Websites, property, or legal rights.

14. Changes to This Privacy Policy

Ivika Creations may update or modify this Privacy Policy from time to time.

Changes may be made to reflect:

Changes to our business practices.
Changes to our Websites or services.
Changes in technology.
Changes in applicable laws or regulations.
Changes in how we collect or use information.

Any updated Privacy Policy will be published on this page with a revised “Effective Date” or “Last Updated” date.

We encourage you to review this page periodically to stay informed about how we handle your personal information.

15. Contact Information

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, you can contact us at:

Ivika Creations
📧 Email: info@ivikacreations.com
📍 Location: Ahmedabad, Gujarat, India

Privacy-related Requests

For requests relating to your personal information, please include sufficient details to help us understand and process your request.

We may contact you if additional information is required to verify your request.

16. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes relating to this Privacy Policy or the handling of personal information shall be subject to the applicable laws and jurisdiction of India.