Return Policy

Return, Refund, Cancellation & Replacement Policy

Effective Date: August 10, 2026
Last Updated: August 10, 2026

At Ivika Creations, we carefully inspect and pack our products before dispatch. Our online store, shop.ivikacreations.com, primarily sells raw materials, jewellery-making materials, craft supplies, and related products.

Due to the nature of these products, all sales of raw materials are final.

Please read this policy carefully before placing an order.

1. No Return or Exchange on Raw Materials

All raw materials and craft materials purchased through shop.ivikacreations.com are non-returnable and non-exchangeable.

We do not accept returns or exchanges for reasons including:

Change of mind.
Ordered the wrong quantity.
Ordered the wrong colour.
Ordered the wrong size.
No longer required.
Customer preference changed.
Material is not suitable for the customer's intended use.
Customer ordered the wrong product.
Customer does not like the product after receiving it.

Once an order has been successfully placed and processed, the products cannot be returned or exchanged under these circumstances.

All raw-material sales are final.

2. Damaged or Incorrect Products

Although all raw materials are non-returnable, we will review cases where:

The product was damaged during delivery.
The wrong product was shipped by Ivika Creations.
The quantity received is significantly different from the quantity ordered.
A product is missing from the shipment.

Such claims are subject to verification.

If you receive a damaged, incorrect, or missing product, you must contact us within 24 hours of delivery.

Please provide:

Order ID.
Clear photographs of the package.
Clear photographs of the product.
A continuous unboxing video.
Details explaining the issue.

After reviewing the information, Ivika Creations will verify the claim.

If the issue is verified and approved, we may provide a replacement or other appropriate resolution at our discretion.

3. Mandatory Unboxing Video

For any claim relating to:

Damaged products.
Missing products.
Incorrect products.
Broken products.
Packaging damage.
Quantity discrepancies.

a continuous unboxing video is mandatory.

The video should clearly show:

The unopened package.
The shipping label.
The complete condition of the package before opening.
The opening of the package.
The products received.
Any damage, shortage, or incorrect item.

The unboxing video should be recorded continuously from the sealed package until the products have been fully inspected.

Claims without a proper unboxing video may not be accepted.

4. Cancellation Policy

Orders can generally be cancelled only before dispatch.

If you need to cancel an order, contact us as soon as possible after placing the order.

Once the order has been dispatched:

Cancellation is not allowed.
Shipping charges are non-refundable.
The order cannot be returned simply because the customer has changed their mind.

Customized or specially prepared orders may not be cancellable once preparation or processing has started.

For cancellation requests, contact:

📧 Email: info@ivikacreations.com
📱 WhatsApp: +91 94095 45114

5. Refund Policy

Because our products are raw materials and craft supplies, we generally do not provide refunds for returned products.

A refund may only be considered in exceptional circumstances, such as:

An order was paid for but cannot be fulfilled by Ivika Creations.
A verified payment/order issue requires a refund.
A refund is approved by Ivika Creations following investigation of a verified issue.

Where a refund is approved, the eligible amount will generally be processed within 7–10 working days after approval.

The actual time for the amount to reflect in the customer's account may depend on the applicable bank or financial institution.

6. Wrong Product Shipped by Ivika Creations

If we accidentally send a product different from the product ordered, please contact us within 24 hours of delivery.

You must provide:

Order ID.
Photographs of the product received.
Photograph of the shipping label.
Continuous unboxing video.

After verification, if the error is confirmed to be from Ivika Creations, we may arrange a replacement with the correct product, subject to availability.

7. Damaged Products

We carefully pack our raw materials before dispatch.

However, if a product is damaged during transportation, please contact us within 24 hours of delivery.

The claim must include the required photographs and continuous unboxing video.

After verification, Ivika Creations may provide a replacement or another appropriate resolution.

Minor variations in handmade or craft materials, including colour, size, shape, texture, finish, or appearance, may occur and will not necessarily be considered product defects.

8. Quantity Discrepancies

If you believe that the quantity received is different from the quantity ordered, contact us within 24 hours of delivery.

Please provide:

Order ID.
Photographs of the complete received package.
Photographs showing the quantity received.
Continuous unboxing video.

After verification, we will review the discrepancy and provide an appropriate resolution if the issue is confirmed.

9. Sale and Discount Products

Products purchased during:

Sale periods.
Discount offers.
Promotional campaigns.
Clearance sales.
Special offers.

are not eligible for return or exchange.

If a sale or discounted product is received damaged, incorrect, or significantly short in quantity, the customer may contact us within 24 hours with the required evidence for verification.

10. Customized and Made-to-Order Products

Customized and made-to-order products are prepared specifically according to the customer's requirements.

Therefore:

Customized products cannot be returned or exchanged.
Made-to-order products cannot be returned or exchanged.
Cancellation may not be possible once customization or production has started.
Change of mind or customer preference is not a valid reason for cancellation, return, or exchange.

Any verified damage or incorrect product issue will be handled according to the damaged/incorrect product section of this policy.

11. Shipping Charges

Shipping charges are generally non-refundable after an order has been dispatched.

If an order is cancelled before dispatch and a refund is approved, the refund amount will be determined based on the circumstances of the order.

For verified errors attributable to Ivika Creations, we may cover applicable replacement shipping costs.

12. Incorrect or Incomplete Delivery Address

Customers are responsible for providing accurate delivery information.

If an order is returned because of:

Incorrect address.
Incomplete address.
Incorrect pincode.
Incorrect phone number.
Customer unavailability.
Customer refusal to accept delivery.
Failure to collect the shipment.

additional shipping or re-shipping charges may apply.

No refund will generally be provided for customer-related delivery failures.

13. Return Shipment

Since raw materials sold through shop.ivikacreations.com are non-returnable, customers should not send any product back to Ivika Creations without receiving written approval or instructions from us.

Unauthorized returns may not be accepted or processed.

If a return is specifically authorized by Ivika Creations due to a verified issue, we will provide the appropriate return instructions.

14. Product Inspection

All products are checked before dispatch.

Customers are encouraged to inspect the package and products immediately after delivery.

Any issue should be reported within 24 hours of delivery with the required evidence.

Claims submitted after the applicable reporting period may not be accepted.

15. International Returns

Ivika Creations currently ships only within India 🇮🇳.

International shipping, returns, and exchanges are currently not available.

16. Customer Responsibility

Before placing an order, customers are responsible for checking:

Product name.
Product description.
Product specifications.
Quantity.
Colour or variation.
Size where applicable.
Intended use.
Delivery address.

Because our products are primarily raw materials and craft supplies, customers should ensure that the selected material meets their requirements before completing the purchase.

Disclaimer

All information provided on ivikacreations.com and shop.ivikacreations.com is intended for general information and shopping purposes.

Ivika Creations makes reasonable efforts to keep product descriptions, images, specifications, pricing, and other website information accurate and up to date. However, minor variations may occur, particularly because some of our products are handmade or craft-related materials.

Product images may also appear slightly different depending on screen settings, lighting, photography conditions, or manufacturing batches.

Ivika Creations does not guarantee that all website information will always be complete, accurate, current, or error-free.

We are not responsible for losses or damages resulting from circumstances beyond our reasonable control, including courier delays, postal delays, incorrect customer information, technical issues, or other unforeseen circumstances.

Our Websites may contain links to third-party websites or services. We are not responsible for the content, availability, security, or privacy practices of third-party websites.

We aim to keep our Websites functioning properly; however, we cannot guarantee uninterrupted availability due to maintenance, technical problems, hosting issues, network failures, or other circumstances beyond our reasonable control.

Customer Communication & Security

Ivika Creations may contact customers regarding:

Orders.
Payments.
Shipping.
Delivery.
Order verification.
Customer support.
Damaged or incorrect products.

Ivika Creations will never ask customers to provide sensitive banking credentials, including:

UPI PIN.
ATM PIN.
Debit or credit card PIN.
Internet banking password.
OTP for unauthorized purposes.

Never share confidential banking information with anyone claiming to represent Ivika Creations.

If you receive a suspicious message, payment request, or communication claiming to be from Ivika Creations, please contact us directly using the official contact details listed below.

Policy Updates

Ivika Creations may update or modify this Return, Refund, Cancellation & Replacement Policy from time to time.

Any changes will be published on this page with an updated Effective Date or Last Updated date.

Customers are encouraged to review this policy periodically.

Contact Us

For questions regarding cancellations, refunds, damaged products, incorrect products, or this policy, please contact us:

Ivika Creations
📧 Email: info@ivikacreations.com
📱 WhatsApp: +91 94095 45114
📍 Ahmedabad, Gujarat, India